Privacy Policy

1. Information We Collect

We collect information that you provide directly to us through our website, including:

Contact Form Information:

• Name (required)
• Email address (required)
• Phone number (optional)
• Organization name (optional)
• Any additional information you choose to include in your message

Software Order Information:

• Name (required)
• Email address (required)
• Phone number (optional)
• Organization name (optional)
• Payment information (processed through PayPal)

We may use essential cookies necessary for website functionality, such as maintaining user login sessions. We do not use analytics tools or tracking technologies for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Process software orders and deliver purchased products
• Send transactional emails related to your orders or inquiries
• Send SMS messages in response to your specific requests (with your consent)
• Provide customer support and technical assistance
• Comply with legal obligations and business requirements

We do not use your information for marketing purposes or send promotional emails.

SMS Communications and Phone Number Protection:

We are committed to protecting your mobile information. Phone numbers provided for SMS registration will not be shared with third parties for marketing or promotional purposes under any circumstances. We use your phone number solely for:

• Direct responses to your service requests
• Customer support communications
• Service notifications as requested by you

If you provide your phone number and consent to receive SMS messages, we may send you text messages only in direct response to requests you submit through our forms. By providing your consent, you agree that:

• SMS messages will be sent only in response to your specific requests
• Message and data rates may apply
• You can opt out of SMS messages at any time by replying STOP
• You can get help by replying HELP
• We will not send marketing or promotional SMS messages

3. Information Sharing and Third Parties

Marketing and Promotional Restrictions:

We do not and will not share your personal information, including phone numbers, with third parties for their marketing or promotional purposes.

Required Service Providers:

We only share your information with trusted service providers who help us operate our business:

• PostmarkApp: We use PostmarkApp to send transactional emails (order confirmations, contact form responses). PostmarkApp processes email data solely to deliver these messages.
• AADS Services FZ LLC: When you purchase AADS software through our website, we share your order information with AADS Services FZ LLC for the purpose of software delivery and licensing.
• PayPal: Payment processing for software orders is handled through PayPal. Your payment information is processed according to PayPal's privacy policy.

These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Compliance:

We may be required to disclose information in response to valid legal process, such as court orders or government investigations, as required by law. In such cases, we will limit disclosure to what is legally required and will protect your rights to the fullest extent possible under the law. Your data will not be transferred to external organizations under any circumstances other than what may be required by local, state, or federal law.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Contact form submissions: Retained to maintain communication history and provide ongoing support
• Software order information: Retained to provide customer support and comply with business record requirements
• Email communications: Retained as part of our business correspondence

If you would like your information removed from our systems, please contact us using the information below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for processing (where applicable)

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website after changes constitutes acceptance of the updated policy.

9. Geographic Scope

This Privacy Policy applies to all users of our website, including those outside the United States who may purchase AADS software through our platform.

10. SMS Data Protection Commitment

For customers who provide phone numbers for SMS communications:

• Your mobile information will never be sold or shared for marketing purposes
• We will only send messages you have specifically consented to receive
• Your phone number is stored securely and accessed only by authorized personnel
• You maintain full control over your SMS preferences and can opt out at any time

11. Contact Information for Privacy Questions

If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please contact us at:

• Email: admin@modernoffice.com
• Phone: (507) 238-4945
• Address: 1071 180th Ave, Fairmont, MN 56031

For SMS-related questions specifically, you can also reply HELP to any text message from us.

Effective Date: August 14, 2025